Resources & FAQ
Register to Buy
We sell to licensed Businesses and excel with the Trades. Find out more on how you can maximize business with Mercana.
Price & Freight
Wholesale incentives are built around your business — order size, annual volume, & region all factor into pricing and freight
Our Standards
How we vet our factory partners for labor and environmental standards. Learn more of how we take industry leading steps.
FAQ
What are your MOQs and pricing tiers?
We sell wholesale, and we do not require a minimum order (MOQ). As is true with most business economics, the more you buy and the more frequent we offer price and freight incentives. If you need one item (of any size) drop shipped or a full container of mixed goods we're ready.
What are your lead times, including custom or made-to-order items?
Our website has all of our stock levels, what we have arriving so you don't have to guess. Your order ETA is calculated in cart so you don't have to guess or ask.
We stock thousands of items in our warehouse locations for on-demand ordering. We curate a selection of ready-to-ship Art, but should you want one of our 8,000+ custom pieces of made-to-order Art no problem! It can be ready in 3 weeks or sooner.
How do I set up a trade account, and what documentation do I need?
We need the usual stuff, a business license, tax info, bank or credit card info. We try to make it as straightforward as possible to get you on the site and setup to order.
What are your shipping/freight costs, and do you drop-ship to end clients?
Yes we ship anywhere and have drop ship to end clients for every product we sell. Shipping and freight costs vary on your business model, order size and annual frequency. We offer percentage of invoice freight with incentives for increased annual volume.
How do I buy if I'm not a Business?
We sell to interior designers, retailers and online stores across North America. Visit our website and look for the where to buy locator. If you're looking for a specific item, visit the product page on our website look for the "Where to Buy this item" and click for the list of dealers who carry that item.
What's your payment terms/credit policy?
We support VISA and Mastercard credit card transactions. If you're looking for payment terms, we'll need a credit application and a bit more information to offer terms by cheque, EFT or wire transfer.
Do you offer exclusivity or territory protection?
Mercana manufacturers thousands of products across 65 different categories. With many of our customers curating a specific mix of products this is rarely needed. Should your needs require, we do offer private or white label along with custom assortments.
What's your return/damage policy for freight and bulk shipments?
We take great steps to ensure packaging standards like ISTA are available across a wide range of our products so they get there safely. Sometimes damage happens even though we are careful selecting our feight partners. We have a claims process and policy to handle any unforseen issues.
Can I get samples, spec sheets, or a trade catalog before ordering?
Our website houses all the digital information you would want, images, bullet points, specs and the ability to create your own digital portfolios. We don't offer swatches or samples at this time.
What is your Product Warranty?
We offer warranty on all products we sell. With a variety of product categories and product grades our warranty ranges from 90 days to 24 months. Check the product page of the item you want to learn more about for more information.
Can products be Customized (ex. fabric, finish, size)?
Our assortment is customized to offer what we feel is the right size, shape, materials and finish. What we have is what we offer. In custom collaboration for large projects or high volume purchases we do customize.
Where does Mercana Make it's products?
Every product starts in the USA and Canada with our in-house design team, then comes to life through carefully thru our own factories and selected manufacturing partners across 9 countries and 65 categories — so you get exclusive design without sacrificing scale.
Talk to our Customer Success Team
If you still have questions, reach out to our Customer Success Team. We can help answer anything we might not have covered off. Plus, if you're not certain who your sales representative is, we can help get you acquainted.
Stay In Touch
Customer Success Inquiry
Office
3250 189th Street, Surrey B.C. Canada V2Z 1A7
Phone Number
(800) 461-1666
info@mercana.com
