PAYMENT TERMS

New Accounts - require Visa MasterCard, or Prepaid Check Established Domestic Accounts - Net 30 day terms are subject to prior payment history with our company. International Accounts (Excluding USA) - Initial order requires full payment in advance of order being scheduled for production. Our Credit Team will determine payment terms for subsequent orders. Cancellations - All product is made to order, once production has begun cancellations will be subject to applicable charges.

FREIGHT TERMS & ROUTING

Freight F.O.B. CANADA: Surrey, British Columbia | U.S.A: Blaine, Washington Please specify carrier to use, if no carrier is specified Mercana will determine which carrier to use. Residential delivery or other charges for special carrier services may be additional. Oversized items can only be shipped via common courier, special conditions on minimum order sizes may apply.

RESPONSIBILITIES

Our responsibility is to provide a quality product well packaged for transit to the freight carrier. The carrier has the responsibility to deliver the product to you in good condition. Please inspect shipment for damages and note on freight bill with the delivery driver. All claims are to be made immediately. ALL Packaging materials MUST be retained for inspection by carrier. Please contact our Customer Service Team regarding any question concerning your shipment.

RETURNS

All claims should be made within 7-10 business days after receipt of goods. Should you receive a defective product, please contact our Customer Service Team for instructions. Prior approval must be received from our Customer Service Team before any returned merchandise will be accepted. All product is made to order, returns may be subject to applicable charges.

DIMENSIONS

All product dimensions are outermost dimensions, rounded to the nearest inch.



*All prices are subject to change without notice*


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